Our client is a leading Financial Services institution based in South Manchester. They currently are looking to expand their busy IT Service Desk. The successful candidate will be working within the 1st Line support function and providing support to 2nd Line in this fast-paced and rewarding team.
* Identify solutions to resolve queries and incidents in a timely manner
* Logging all issues and managing stakeholders expectations throughout the process
* Investigate and resolve all assigned issues, supporting 2nd line when needed
* Create and maintain knowledge base articles for the IT Service Desk
This is an exciting opportunity offering clear development within the busy IT Service Desk team.
* Previous experience within 1st Line IT Service Desk role
* Knowledge of Microsoft software
* Excellent problem-solving skills
Keywords: IT Service Desk, Service Desk, Service Desk Analyst, 1st Line IT, 1st Line, Service Desk Engineer, IT Service